Security and the protection of your funds is our top priority.

As part of our commitment to safeguarding your funds, we use the cold storage method. This means that your funds are not present on our web server or any other computer, but instead on an external storage device, completely safe from hackers. The only amount kept on our server is the anticipated amount needed to quickly process your withdrawal requests. Everything else is locked up for safekeeping, away from the eyes and hands of thieves.

All funds are fully hedged on the largest global exchanges and are never impacted by Bitcoin rate fluctuations. You have our promise that the security and stability of your deposited funds will always be among our top priorities.

Withdrawals at PacexTrade are swift! Our payments team works 24/7 and we always have sufficient staff on hand to ensure all withdrawals are processed into your Bitcoin wallet as swiftly as possible (subject to the speed of the blockchain - it’s often way faster than this). Part of the role of the payment team is to ensure that withdrawals are going to your actual wallet and not to a stranger if your account has been compromised. Our team checks IP records, user analysis patterns and flags, and if there is any doubt - like if you’ve not enabled 2FA - then they’ll email you just to confirm that the withdrawal is legitimate before processing. This mitigates a common issue users experience where compromised accounts are drained by malicious actors.